SPECIAL OFFERS
Special rates are available for East African Residents.
Please contact the Serena Sales Centre.
Tel: +254 20 2842333
E-mail: Send an e-mail

General Terms and Conditions
All rates quoted are on a per room basis unless otherwise stated, and are inclusive of the relevant taxes, levies and service charge. These rates are subject to change without prior notice though rates quoted for confirmed bookings will be honored. During high season period a non refundable deposit equivalent to the cost of the first night's accommodation will be required to secure your booking.

Where rates are affected by changes in Government taxes, we reserve the right to pass on such increases. No credit can be given for meals not taken for pre-booked accommodation plans which include meals.

We regret that we cannot accept either personal cheques unless cleared in advance of arrival. We are pleased to accept to accept the following cards:
Visa, Access/Master Card, American Express, JCB, Senator, Diners International as well as well as proprietary travelers cheques.

Child Policy
Child under 2 years sharing a room with 1-2 adults is accommodated on a complimentary basis., Child 2 to 12 years of age sharing a room with 2 adults is charged 50% of the per person adult rate. If own room is required 75% of the adult rate is charged., Young adult 13 to 17 years of age is charged 75% of the per person adult rate whether sharing or on their own.

Easter Surcharge
All units US$ 35 per person per night.

Christmas Surcharge
All units US$ 40 per person per night from to 24th December, 2009 to 1st January 2010