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Awards

NEW ADDITIONS TO THE SERENA ACCOLLADES

November 2013: Serena Hotels East Africa continues to receive accolades from various parts of the world, following the big win at the World Travel Awards held in Nairobi last month, where the group took home six awards across East Africa.

BEST HOTEL CHAIN IN AFRICA
On the 27th October 2013, Serena Hotels was crowned “Best Hotel Chain in Africa” at the Africa Travel Awards (AKWAABA), which took place at the Eko Hotel & Suites Convention Center in Victoria Island in Lagos, Nigeria.

SILVER AWARD- BEST HOTEL IN AFRICA
And just before the World Travel Markets in London, Serena Hotels received the good news of the “2013 Virgin Holidays Award” awarded to its Mombasa based Serena Beach Resort & Spa. This was at a gala dinner on 3rd November 2013 organized by Virgin Holidays.

BEST OVERSEAS HOTEL
In China, Serena Beach Resort & Spa was voted 'Best Overseas Hotel' at the 'Gold List Award of China Tourism 2013'. The award ceremony took place on 8th November at the Beijing Conference Center in China's capital city. 

READER’S CHOICE AWARD- CONDE NAST TRAVELER
Kirawira Serena Camp and Serengeti Serena Safari Lodge have received global recognition by Condé Nast Traveler Readers’ Choice Awards in its Gold List of World’s Best Hotels for excellent service and accommodation. Kirawira Serena Camp has received the highest rating of 95.0 while Serengeti Serena Safari Lodge has a rating of 87.2, both earning Serena Hotels two slots in the Top 100 Hotels and Resorts of the World.
The Condé Nast Traveler Readers’ Choice Awards has become a platform to celebrate excellence and best practices in Travel and Accommodation, and recognizes organizations that have driven tourism by rapidly transforming the tourism sector and the economy at large. On this front clients of Serena Hotels have recognized our outstanding contribution to the development of the Continent, the economic aspirations of its citizens, the transformation of Africa’s image in international markets by branding the six destinations that it has presence in as an attractive Tourism destination and for providing the highest standards of service and product whilst operating in a sensitive manner towards monitoring the interests of the local population including traditions, culture and future development.
 
BRONZE AWARD- INVESTOR OF THE YEAR
Lake Victoria Serena Resort has received Bronze Award as a runner up in investment in Uganda- courtesy Uganda Investment Authority (UIA). The UIA is a semi-autonomous government agency operating in partnership with the private sector and government to drive national economic growth and development.
You can now view the video via this link: www.ugandainvest.go.ug/index.php/video.../youtubegallery?...

 

THE SERENA AWARDS ARRAY - 2013

Serena Hotels  

‘Africa’s Leading Hotel Brand’

2013 Travel Awards for Africa

Amboseli Serena Safari Lodge

 ‘Africa’s Leading Eco Hotel’ 

2013 Travel Awards for Africa

Nairobi Serena Hote

‘Kenya’s Leading Business Hotel’ 

2013 Travel Awards for Africa

Kigali Serena Hotel

‘Rwanda’s Leading Hotel' 

2013 Travel Awards for Africa

 Dar es Salaam Serena Hotel

‘Tanzania’s Leading Hotel’ 

2013 Travel Awards for Africa

Kampala Serena Hotel

Uganda’s Leading Hotel’

2013 Travel Awards for Africa

Serena Hotels’ Maisha Spa

'Best Luxury Hotel Spa Best Luxury World Awards’ 

2013.

Lake Elmenteita Serena Camp

winner of the Total Eco Challenge, 2013 by the Total Group.

Serena Hotels

'Best Corporate Hotel in Tanzania’ 

Tanzania Society of Travel Agents (TASOTA) 2013

'Best Tourist Hotel or Hotel Chain on the Safari Circuit’ 

Tanzania Society of Travel Agents (TASOTA) 2013.

Serena Hotels

'Best Africa Hotel Chain’ 

Africa Travel Awards, 2013

Serena Hotels

‘Best Hotel Chain’ 

The 9th AKWAABA: African Travel Market of West Africa

Rhoda Wambui of Serena Hotels

 Winner of the Kenya National Barista Championships 

of the Kenya Coffee Traders Association under the auspices

of the African Fine Coffees Association and sanctioned by the

World Barista Championships.

 

THE SERENA AWARDS ARRAY - 2012

Kirawira Tented Camp

Ranked amid the ‘Top 25 Resorts and Safari Camps in Africa’.

 Conde Nast Traveller Magazine.

Amboseli Serena Safari Lodge

Ranked amid the ‘Top 25 Resorts and Safari Camps in Africa’.

Conde Nast Traveller Magazine.

Serengeti Serena Safari Lodge

Ranked amid the ‘Top 25 Resorts and Safari Camps in Africa’. 

Conde Nast Traveller Magazine.

Amboseli Serena Safari Lodge:

Ranked amid the ‘Top 25 Resorts and Safari Camps in Africa’. 

Conde Nast Traveller Magazine.

Mara Serena Safari Lodge

Ranked amid the ‘Top 25 Resorts and Safari Camps in Africa’. 

Conde Nast Traveller Magazine.

Ngorongoro Serena Safari Lodge: 

Ranked amid the ‘Top 25 Resorts and Safari Camps in Africa’. 

Conde Nast Traveller Magazine.

Lake Duluti Serena Hotel

Ranked amid the ‘Top 15 hotels in Africa’. 

Conde Nast Traveller Magazine

Zanzibar Serena Hotel

Ranked amid the ‘Top 15 hotels in Africa’. 

Conde Nast Traveller Magazine

Kirawira Tented Camp

Winner Top 25 Bargain Hotels in Africa

Travel and Leisure Magazine

Polana Serena Hotel

Winner Top 25 Bargain Hotels in Africa 

Travel and Leisure Magazine.

Lake Manyara Serena Hotel

Winner Top 25 Bargain Hotels in Africa 

Travel and Leisure Magazine

Nairobi Serena Hotel

 Winner Top 25 Bargain Hotels in Africa 

Travel and Leisure Magazine.

Kigali Serena Hotel

Rwanda’s Leading Hotel International Hotel 

Awards 2011/2

Kampala Serena Hotel

Kampala’s Leading Hotel 

World Travel Awards 2012

Kampala Serena Hotel

In the Top 25 Bargain Hotels 

in Africa Trip Advisor

 Amboseli Serena Safari Lodge

Top 20 Lodges and Resorts in Africa and the Middle East 

Travel and Leisure Magazine

Mara Serena Safari Lodge

Top 20 Lodges and Resorts in Africa and the Middle East 

Travel and Leisure Magazine

 

AWARDS 2011- 2012 

Serena Hotels

Serena Hotels  was last year’s winner of the coveted “Best Hospitality, Travel and Tourism in Africa” Award. The exclusive African Business Awards was held on 7 June 2012, at Grosvenor House in London.

Now in its fifth year, the African Business Awards is the key annual event for the African Business World and is much sort after by Africa's leading companies and 

entrepreneurs.  Organized by African Business Magazine (ABM), and the Commonwealth Business Council (CBC), the African Business Awards has become a platform to celebrate excellence and best practices in African business and recognizes those who have driven Africa's rapidly transforming economy- under which Serena Hotels was seen to have undoubtedly contributed.

 

Polana Serena Hotel

Awarded Business Initiative Direction, Geneva 2012 Gold category of International Prize Award for Star Quality

 

Nairobi Serena Hotel

Awarded SGS Certification by the World’s leading inspection, verification, testing and Certification Company after monitoring its hygiene standards.

Kigali Serena Hotel

Kigali Serena Hotel was the winner of the prestigious World Travel Awards 2012-2013 as Rwanda’s Leading Hotel. Now in its 19th year, the announcement was made on 20th September from London via the World Travel Awards website, after voting by tour operators and travel agents worldwide.

Kigali Serena Hotel was recognized by International Hotel Awards 2011- 2012 as Rwanda’s Leading Hotel, done in association with Bloomberg Television. The International Hotel Awards listed Kigali Serena Hotel as one of the World’s Best Hotels in 2011- 2012.

Awarded RDB Investor of the Year Awards, in the hotel and hospitality category on behalf of Serena Hotels for the planned investment in Rwanda- Kinigi Northern Province

Kampala Serena Hotel

Kampala Serena Hotel is this years’ winner of the prestigious World Travel Awards 2012-2013 as Kampala’s Leading Hotel. Now in its 19th year, the announcement was made on 20th September from London via the World Travel Awards website, after voting by tour operators and travel agents worldwide.

World Travel Awards 2012- 2013 Nominees

Serena Hotels received eleven nominations for various properties for the 19th Annual World Travel Awards. The nominees were voted by travel agents worldwide, and below is the breakdown:

Africa:

  1. Africa’s Leading City Hotel- Dar es Salaam Serena Hotel
  2. Africa’s Leading Green Hotel- Nairobi Serena Hotel
  3. Africa’s Leading Hotel Brand- Serena Hotels
  4.  Africa’s Leading Luxury Lodge- Serengeti Serena Safari Lodge

Kenya:

  1. Kenya’s Leading Hotel- Nairobi Serena Hotel
  2. Kenya’s Leading Safari Lodge- Amboseli Serena and Serena Mountain Lodge (two units)

Mozambique:

  1. Mozambique’s Leading Hotel- Polana Serena Hotel

Tanzania:

  1. Tanzania’s Leading Hotel- Dar es Salaam Serena Hotel

Zanzibar:

  1. Zanzibar’s Leading Resort- Zanzibar Serena Inn

Pakistan:

  1. Pakistan’s Leading Hotel- Islamabad Serena Hotel

At the RDB Yearly Performance Awards, TPS (R) was awarded the following:

APHIA11 coast project -Wellness Champions Awards

Tanzania Society of Travel Agents (TASOTA) Awards

Zanzibar Serena Inn was awarded the TASOTA Award for the Best Tourist Hotel/ Hotel Chain on the Safari Circuit.

Read more from our blog: The Serena Experience

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