GDS Code & Commissions

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GDS code & commissions

Serena Group has partnered with GDS companies to make it easier for our Travel Agents to be able to book our hotels online.
Travel agents can either book directly on our website using their IATA numbers or through the GDS.
Our GDS codes are as in the table below.

Unit

SABRE

AMADEUS

GALILEO

WORLDSPAN

Nairobi Serena Hotel

26098

NBO007

23914

6007

Serena Beach Hotel and Spa

102187

MBASER

92560

17000

Kigali Serena Hotel

WV101863

WVKGLSER

WV91662

WV17004

Lake Kivu Serena Hotel

WV 104004

WV GYI005

WV 99104

WV 17005

Kampala Serena Hotel

51011

EBB015

91591

6015

Arusha Mountain Village

104647

ARKMVI

99323

17002

Zanzibar Serena Inn

2354

ZNZZSI

88444

ZNZZS

Kirawira Tented Camp

Islamabad Serena Hotel

65087

ISB878

53157

1878

Dushanbe Serena Hotel

147752

DYU338

7543

76338

Our GDS commission structure

We use the globally accepted WPS (World Payment System) as the medium by which we make commission payments to our travel agents. As you are aware, payments are made only after the client has checked out of our hotel. We will also appreciate it if our agents will allow 30 days between client check-out and commission remittance.

Withholding tax

The taxation authorities of certain nations require that we deduct withholding tax from the payments we remit to our agents. In order to comply with national regulations in this respect, we trust our agents will appreciate that we have no option other than to make such deductions. We will, however, supply all relevant tax certification in respect of any deductions made, while our accounts department will be pleased to assist with any queries in this regard.

Working together for the future

Our accounts team remains dedicated towards providing immediate response to any queries our agents may have. In the interests of ensuring instant clarification, however, we would like to supply a list of rapid response contacts for commission queries. They are as follows:

Commission queries: Africa

Email : payments@serenahotels.com
Tel : +254-20-2842000

Commission queries: Asia

Email: rmish@serena.com.pk

Phone: (051) 200 5000

UAN: (051) 111-133-133

Fax: (051) 287-1091

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