GDS code & commissions
Serena Group has partnered with GDS companies to make it easier for our Travel Agents to be able to book our hotels online.
Travel agents can either book directly on our website using their IATA numbers or through the GDS.
Our GDS codes are as in the table below.
|Nairobi Serena Hotel||26098||NBO007||23914||6007|
|Serena Beach Hotel and Spa||102187||MBASER||92560||17000|
|Kigali Serena Hotel||WV101863||WVKGLSER||WV91662||WV17004|
|Lake Kivu Serena Hotel||WV 104004||WV GYI005||WV 99104||WV 17005|
|Kampala Serena Hotel||51011||EBB015||91591||6015|
|Dar-es-Salaam Serena Hotel||WV 059336||WV DARHHH||WV 83475||WV 22804|
|Zanzibar Serena Hotel||2354||ZNZZSI||88444||ZNZZS|
|Lake Victoria Serena||WV 105550||WV EBB368||WV 16377||WV 74368|
|Polana Serena Hotel||WV 054782||WV MPMPOL||WV 29727||WV 5126|
|Islamabad Serena Hotel||65087||ISB878||53157||1878|
|Dushanbe Serena Hotel||147752||DYU338||7543||76338|
Our GDS commission structure
We use the globally accepted WPS (World Payment System) as the medium by which we make commission payments to our travel agents. As you are aware, payments are made only after the client has checked out of our hotel. We will also appreciate it if our agents will allow 30 days between client check-out and commission remittance.
The taxation authorities of certain nations require that we deduct withholding tax from the payments we remit to our agents. In order to comply with national regulations in this respect, we trust our agents will appreciate that we have no option other than to make such deductions. We will, however, supply all relevant tax certification in respect of any deductions made, while our accounts department will be pleased to assist with any queries in this regard.
Working together for the future
Our accounts team remains dedicated towards providing immediate response to any queries our agents may have. In the interests of ensuring instant clarification, however, we would like to supply a list of rapid response contacts for commission queries. They are as follows:
Commission queries: Africa
Email : firstname.lastname@example.org
Tel : +254-20-2842000
Commission queries: Asia
Phone: (051) 200 5000
UAN: (051) 111-133-133
Fax: (051) 287-1091