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It’sa 20% increase in Service Charge for Serena Hotels’ staff in Tanzania.

Employees of Serena Hotels in Tanzania have something to celebrate this year, following an increase in service charge from 5% to 6%, resulting in a 20% increase in value terms on service charge payable with effect from July 2011. This is as a result of negotiation and an agreement reached between “Chodawu”, a trade union that represents workers in the hotels in Tanzania.

According to Tourism Promotion Services (Tanzania) Limited Human Resources Manager John Mwamakulah, Management has agreed with “Chodawu” to continue to improve its already existing structures with regards to the company’s service and operations, the workers remuneration and welfare. “Serena Hotelsrecognize the important role that our members of staffplay in ensuring our clients receive caring service at our units” he said.

Serena Hotels will continue to focus on product, service standards and guest satisfaction. Serena’s portfolio currently comprises a collection of luxury hotels, resorts and safari lodges in some of the most exquisite locations in Tanzania, Zanzibar, Kenya, Uganda, Rwanda and Mozambique. It owns and manages other properties in Afghanistan, Pakistan and Tajikistan as part of its mandate to contribute to economic growth in an environmentally and culturally sensitive manner. It is also an affiliate of the Aga Khan Fund for Economic Development (AKFED).


For more information contact:

Vicitoria Nyamunga | Serena Hotels

4th Floor, Williamson House, 4th Ngong Avenue, P.O. Box 48690 GPO, 00100 - Nairobi, Kenya, East Africa

Tel: +254 20 284 2238  Fax: +254 20 271 8103 Mobile: +254 734 699 868

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