The Kigali Serena Hotel was absolutely incredible. Definitely one of the nicest, and most accommodating hotels I've ever visited. I was thrilled with my experience. I'm very picky about cleanliness in hotels but I have never felt more comfortable than at the Kigali Serena Hotel - it was pristine! I loved everything about my stay - even the bath towels and the bed sheets were amazing! I wish I could thank each one of your staff individually for the exceptional job they do. I wish every hotel was as wonderful as yours! By the way, I know this all sounds overly enthusiastic, but I swear, I'm not joking; I really loved your hotel that much! =)
Excellent stay and friendliness of staff was great and made the hotel. Also liked the displays of different crafts from different parts of Africa. For a new person to Africa this was very interesting.
Impeccable staff- charming, professional and a fountain of warmth and hospitality!
Mr & Mrs
We really enjoyed our time at the Serena Hotel. It is comfortable, elegant, beautiful environment within which to relax, absolutely "world class." From our interactions with hotel staff, we must say that we thing Ugandans are a wonderfully welcoming people who are able to interact with people from all over the world! This hotel and its staff are a wonderful advertisement for tourism in Uganda - which is a country with so much to offer visitors! Thank you again to the hotel management and staff for a wonderful visit and for exceptionally good value for money!
We all have no hesitation in recommending this hotel to all our friends and colleagues in Oman.
living in a dream
Staying at Serena is like living in a dream and floating on a cloud. It is a pleasure to talk to the staff that is always polite and helpful. The hotel is beautiful & the experience of staying here is as lovely.
I had a business trip and decided to stay at the Serena in spite of concerns about security. Security is tight at the hotel and police vehicles on either side and one way in and out ensure that vehicles and people are checked before entering the hotel complex.
The hotel is beautiful, both the garden, the common areas and the rooms. I was greeted by a juice while my details were taken. Staff were pleasant and some staff were exceptionally good.
Tips are not encouraged at the Serena hotel and this is a breath of fresh air compared to some hotels where tips are almost required to get any service no matter how bad.
The hotel is incredibly comfortable and security is obvious and reassuring. There are a couple of restaurants to choose from and food quality is above average for Kabul.
I will definitely be staying here again in spite of the price tag as the next cheapest hotel is about $100 less but a world apart in terms of security and comfort.
never felt like just a room number
The Hotel experience was beyond expectations. The service from staff was out of this world. The Lady who organised transport to the airport identified me by name all the four times I called her from outside the hotel, How, I do not know but for once I never felt like just a room number. Generally your service standards and Censirity of your staff blew me away. The drivers to and from the Airport were also out of this world! Regards, Cuthbert Tembedza, Johannesburg.
You are just amazing! I use to travel a lot in Africa and other places. You are the best I`d never seen. Continue like that! People from France, Canada, America, Cameroon, Botswana, Argentina, name it, should send their personnel in your hotel to learn how to wellcome and really care of their guests! Good luck and Bravo!!!!!!
beyond usual courtesies
Most hotels allow customers to leave bags at the hotel while they are away on safari. Most also allow these guests to "hang around" in the lounge for a few hours on their return to Nairobi before they leave Kenya. However, Serena went beyond these usual courtesies and even allowed me to use the gym facilities to take a shower and get a complimentary glass of juice! I am an avid safari goer in Kenya and have decided to use Serena for all my future stays!
We live in Nairobi but wanted to celebrate New Years Eve doing something extra special. Upon arrival, Reception upgraded us to a lovely executive suite. It was so comfortable, we decided to have Room Service rather than eat in one of the restaurants. Everything was just perfect. Thanks to all the staff at Serena!
Serena is an exceptional hotel and the staff are very customer friendly, but what i find most interesting is the attention to detail in terms of decor and ambience. Thats what separates serena from the rest. thats what attracts me to serena all the time. Please don't loose that uniqueness.