Honest and sincere staff
Clean, nice and relaxing rooms. accomodating, honest and sincere staff. I lost my phone during the stay and realized only when i got home. I emailed the hotel and i got quick response! Thanks to the honest housekeeper Ms. Clara Bura and the guest relation manager Ms. mariagoreth for their time, patience and effort to send my phone. I have Been in diffrent hotels around the world and no matter how exquisite the hotel's facilities are, what truly tops it all, is how well the staff accomadate their guests, and at Serena Dar Es Salaam, they made me feel I AM AT HOME so im giving this hotel a 5 star rating! I will denitely look forward to stay here again!Keep up the good work and more power!
We had a weekend gateway with my wife for two nights in this camp and it was just amazing! the service is one of the best we have received in Kenya the facility and interior decor was lovely and very well thought about. The food was top of the class. The camp runs a WOW! factor from when u walk in with a Champaign check in and you fill out your chekin at the lounge and not at the desk (nice and easy). WOW! factor continues to your room to the dinning. Highly recommended for gateway.
Lake Elmenteita Serena Camp.
Excellent weekend getaway
I spent a weekend here with my angel. Nice getaway from the busy life in Nairobi. It's very peaceful and very quite. The camp overlooks Lake Elementaita, with several herbivores roaming around. Breakfast by the lake side was a first time experience for us. The rooms are large and spacious. I recommend this camp to anybody looking for a quick and quiet weekend getaway.
Also spent one night in the Hyatt and my experience at Dar es Salaam Serena was much better. I will use Serena on any subsequent visits to dar es salaam. Thank you
I had a wonderful stay at Polana Serena Hotel. I came there on business but have vowed to come back to Polana Serena Hotel with my wife and possibly family as well. I enjoyed each and every moment of my stay there and will definitely recommend to my friends, family and colleagues to seriously consider visiting the hotel and experience the comfort and ambience of the hotel together with the hospitality of the staff. I was a great pleasure for me to stay at Polana Serena Hotel.
We had a fantastic experience at Dar es Salaam Serena Hotel and as an African Tour Specialist I will absolutely recommend and use your property for all future clients. Thank you so much.
Mr & Mrs
Nairobi Serena Hotel:Very impressed with the management and staff professionalism.
Mr & Mrs Afzal Ahmed
Kampala Serena Hotel: Worth every shilling!!! Awesome customer service, high standards and generally home away from home. Thanks alot and I will definitely be back.
This was my first time in Africa and was my first experience on Safari. Wow what an amazing trip it was. I was here in December of 2011 and it was a perfect stay. We ended up seeing pretty much everything other than Rhino which was fine. Enjoyed the breakfast and sunset cocktails. Only thing I think you miss out on is that every time you go for a drive you lose like 30 minutes of Safari time just getting out of the lodge. The views from the rooms and the pool are wonderful. You can literally see animals in the Serengeti from them. The food at the lodge was very very impressive, hard to believe they can make such good food there.
Aaron G, Atlanta, Georgia
The Mara Serena's biggest asset is its breathtaking view of the Masai Mara. You needn't even go for a game drive since you can see everything from the Serena! The reception, all rooms and even the gym look out over the plains. Also, it is situated within the Mara Triangle which has abundant and concentrated wildlife and which is the most beautiful part of the park. Rooms are nice, service is good and food is nice although I would prefer a bit more Kenyan cuisine. A once in a lifetime experience and highly recommended!
The Mara Serena is one of the best options for stay if one travels to the Masai Mara in Kenya. Its location is bang on one of the best spots of the entire Mara and one can see many animals frolicking around through the day. Views fro the room and the patio are awesome. The rooms are well-equipped and the staff is extremely pleasant and helpful. Food is outstanding.
The place is ridiculously nice. The architecture and interior design has been redone and it is not overly to my taste, but I appreciate the love and effort that has gone into it. Rooms are well done in the low impact eco friendly way of the Serena lodges - full points from an ecological perspective, you certainly get the impression that Serena could pack up and leave without a trace after 3 months of deconstruction, which is not a bad thing at all! Full points on the service and attention given by the folks here, especially the Deputy Manager of the lodge, who took us to the banks of the Mara River for a magical unforgettable breakfast amongst the crocs, hippos and mongoose. Great food, great service, great views, and great ecological focus. These people love the park and nature, and it shows. I will return
Spotted Chui, Nairobi
The Kigali Serena Hotel was absolutely incredible. Definitely one of the nicest, and most accommodating hotels I've ever visited. I was thrilled with my experience. I'm very picky about cleanliness in hotels but I have never felt more comfortable than at the Kigali Serena Hotel - it was pristine! I loved everything about my stay - even the bath towels and the bed sheets were amazing! I wish I could thank each one of your staff individually for the exceptional job they do. I wish every hotel was as wonderful as yours! By the way, I know this all sounds overly enthusiastic, but I swear, I'm not joking; I really loved your hotel that much! =)
Excellent stay and friendliness of staff was great and made the hotel. Also liked the displays of different crafts from different parts of Africa. For a new person to Africa this was very interesting.
Impeccable staff- charming, professional and a fountain of warmth and hospitality!
Mr & Mrs
We really enjoyed our time at the Serena Hotel. It is comfortable, elegant, beautiful environment within which to relax, absolutely "world class." From our interactions with hotel staff, we must say that we thing Ugandans are a wonderfully welcoming people who are able to interact with people from all over the world! This hotel and its staff are a wonderful advertisement for tourism in Uganda - which is a country with so much to offer visitors! Thank you again to the hotel management and staff for a wonderful visit and for exceptionally good value for money!
We all have no hesitation in recommending this hotel to all our friends and colleagues in Oman.
living in a dream
Staying at Serena is like living in a dream and floating on a cloud. It is a pleasure to talk to the staff that is always polite and helpful. The hotel is beautiful & the experience of staying here is as lovely.
I had a business trip and decided to stay at the Serena in spite of concerns about security. Security is tight at the hotel and police vehicles on either side and one way in and out ensure that vehicles and people are checked before entering the hotel complex.
The hotel is beautiful, both the garden, the common areas and the rooms. I was greeted by a juice while my details were taken. Staff were pleasant and some staff were exceptionally good.
Tips are not encouraged at the Serena hotel and this is a breath of fresh air compared to some hotels where tips are almost required to get any service no matter how bad.
The hotel is incredibly comfortable and security is obvious and reassuring. There are a couple of restaurants to choose from and food quality is above average for Kabul.
I will definitely be staying here again in spite of the price tag as the next cheapest hotel is about $100 less but a world apart in terms of security and comfort.
never felt like just a room number
The Hotel experience was beyond expectations. The service from staff was out of this world. The Lady who organised transport to the airport identified me by name all the four times I called her from outside the hotel, How, I do not know but for once I never felt like just a room number. Generally your service standards and Censirity of your staff blew me away. The drivers to and from the Airport were also out of this world! Regards, Cuthbert Tembedza, Johannesburg.
You are just amazing! I use to travel a lot in Africa and other places. You are the best I`d never seen. Continue like that! People from France, Canada, America, Cameroon, Botswana, Argentina, name it, should send their personnel in your hotel to learn how to wellcome and really care of their guests! Good luck and Bravo!!!!!!
beyond usual courtesies
Most hotels allow customers to leave bags at the hotel while they are away on safari. Most also allow these guests to "hang around" in the lounge for a few hours on their return to Nairobi before they leave Kenya. However, Serena went beyond these usual courtesies and even allowed me to use the gym facilities to take a shower and get a complimentary glass of juice! I am an avid safari goer in Kenya and have decided to use Serena for all my future stays!
We live in Nairobi but wanted to celebrate New Years Eve doing something extra special. Upon arrival, Reception upgraded us to a lovely executive suite. It was so comfortable, we decided to have Room Service rather than eat in one of the restaurants. Everything was just perfect. Thanks to all the staff at Serena!
Serena is an exceptional hotel and the staff are very customer friendly, but what i find most interesting is the attention to detail in terms of decor and ambience. Thats what separates serena from the rest. thats what attracts me to serena all the time. Please don't loose that uniqueness.