Spa Policy at Islamabad Serena Hotel

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Cancellation Policy

Please allow 24 hours notice of cancellation to avoid charges. Cancellations within 24 hours will incur 50% charge. Cancellations or no shows within 12 hours will incur a 100% charge. A credit card number is required at the time of booking.

Advanced Bookings

We highly recommend booking your treatment in advance to ensure that your preferred time and service is available.

Gift Certificates

An ideal gift for spa enthusiasts, gift certificates are available at Maisha Spa.

Spa Packages / Memberships

Information on special Spa packages or group programs can be obtained by contacting the Maisha Spa reception. Private membership is available on an annual, half year, and quarterly basis. These memberships allow you unlimited access to our gym facilities and pool, as well as an array of added value benefits around the Hotel and the Spa. Please contact the Maisha Spa & Health Club directly for further information.

Spa Etiquette

Our Spa environment is based on tranquility and relaxation. Please respect all spa guests' right to privacy and serenity.

Spa Arrival

We recommend that you check in at Spa Reception at least 60 minutes prior to your first scheduled appointment. This allows us to have a brief discussion with you about your treatment expectations and also gives you ample time to visit the spa's oasis of heat and water. Please understand that late arrivals will not receive an extension of scheduled treatments.

Age Requirement

The minimum age requirement for access to the Spa and Fitness Centre is 18.

Health Conditions

Please advise us of any health conditions, allergies, or injuries which could affect your Spa service, at the time of making your reservation.


We have specially designed treatments for expectant mothers. Please allow the Spa Concierge to guide you in selecting which treatments are most suitable for you during this special time.


In keeping with our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized after every service and treatment.

Loss or Damage

We regret that we cannot be responsible for any loss or damage of personal articles. Please keep all valuables locked in your locker during your visit. For the protection of your clothing, we also ask that you wear the robe provided.

Accidents or Injuries

The Maisha Spa shall not be liable for any accident or injury suffered by member or guest.

Restrictions on the Use of Facilities

The use of alcohol and tobacco is strictly prohibited. Proper attire must be worn while exercising. Sports shoes are required to be worn in the fitness centre.

Spa Boutique

To continue your spa regimen at home, all Spa products used in the treatments and services are available in our spa boutique.

Refund Policy

Unopened retail products can be exchanged within ten days of purchase, if presented with the original receipt. No cash or credit card refunds will be processed

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GPS Coordinates:
Latitude: 33°42'55.56" N, Longitude: 73°06'06.78" E
Tel : (+92) 51 287 4000

Fax : (+92) 51 287 1092

Call: +254 732 123 333