Kampala Serena Hotel Guest Reviews

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Guest comments

If you are thinking about visiting the lodge, you may like to hear what some of our previous guests have said about it. We will also be delighted to receive your own comments.

Quietly elegant, unashamedly majestic

I have seen hotels in all continents except Australia. This one is in a class of its own, quietly elegant, unashamedly majestic, vaguely sumptuous, meekly ostentatious, humbly elegant, rather arrogantly diverse in its offerings and facilities,but the human element was incomparably African, very welcoming. I can't stay anywhere else in Uganda. The setting, the pool area...

- Mr. Manholela Mandoro,

Happy to return

Starkey Hearing Foundation travels all over the world and the Kampala Serena is by far the best and only close comparison that comes to mind is the Shangri-la in Manila. We are always happy to return to the Kampala Serena where we are welcomed with open friendly arms to a beautiful oasis in Uganda!

- Ariena Seay,

At home

I would like to appreciate all the staff and management of Kampala Serena Hotel especially Rogers at the Spa, he made me feel at hope from day 1 till my departure.

- Zandile Dladla,

Worth every shilling!

Worth every shilling!!! Awesome customer service, high standards and generally home away from home. Thanks alot and I will definitely be back

- Kelvin Maitho,

Best Serena in East Africa

To me it is the best Serena in East Africa I ca`t ask for more keep it rocking . Thank you

- Sande Phillip, Rwanda

Exceeded Expectation

The hotel is beautiful. Customer service is excellent. I wish I had they opportunity to stay at your hotel again.

- Ms Jamie Rothschild, USA

Spa way above others

The staff are very friendly and pleasant in keeping with the group culture. The hotel is well located and good ambience. The spa is way above all others I have visited. well done. You shall certainly see me there again!

- Mrs Mary Wamae Wangari, Kenya

Absolutely love it

My stay at your hotel has always been the BEST. Its the Best hotel I have lived in around Africa. I hope that you keep up the good work. The breakfast is Exceptional. Absolutely love it.

- Mr James Hackett, USA

Service beyond expectation

My expectations for the Serena are very high. However, I want to highlight and acknowledge one way in which you far exceeded my expectations and those of everyone to whom I tell this story. I forgot my swim suit, leaving it out on my balcony to dry, and did not realise this until my plane was touching down in Nairobi. I called the hotel, spoke to Susan in housekeeping who immediately found my information in the computer and said, not to worry, they would find it and send it to the Serena in Nairobi where I would pick it up. A few days passed and just as I started thinking I would need to follow up, I got a call from Mr. Mawazo Ngwena. He had a package for me. Where would I like it delivered? We agreed to meet at Yaya Centre and within a half hour, there he was, hand delivering my swimsuit. It was service beyond any expectation or experience and I am profoundly grateful to the Serena staff for this miracle. I tell this story a lot. No one believes it at first, then they pause and say, well, that`s Serena service. Thank you.

- Ms Barbara Tobin, USA
Kampala Serena Hotel Guest Reviews

Kampala Serena Hotel Guest Reviews

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Kampala, Uganda

Tel: +256 414 309 000 / +256 312 309 000

Fax: +256 414 259130

Call: +254 732 123 333