The Eco ViewThe hotel works with a wide range of local farms and growers, using organic produce wherever possible and ensuring support to the local community. All menus offer local specialities and full vegetarian options. The gift shop promotes a wide range of items made by local community groups, dance troupes are sourced from the local community; staff uniforms reflect traditional Rwandan dress.
In terms of its own ecological ‘foot print', the hotel abides by a code of responsible practice in relation to: energy conservation (inverter systems have recently been installed so as to reduce the hotel's use of diesel-fuelled generators), waste recycling (glass, plastics, ‘wet waste' and the distribution of food-waste to local pig-farmers), sewage disposal, air emissions, non-CFC use, pesticide-use, noise reduction and visual pollution. Wherever possible, local produce is featured on the menus.
In order to promote the overall health of their workforce, Serena has also established the Employee Wellness Programme, which aims to address the holistic health needs of not only Serena's staff, but also of the communities that surround their camps and lodges. In essence, the programme is devoted to reducing the incidence of accident and illness in the workplace, promoting healthy lifestyles, maximizing potential and promoting optimum quality of life.
Amongst the many CSR projects hosted by the hotel are the following:
Support of the local Nyundo orphanage
The staff pay regular visits to the orphanage as well as supplying food, clothing and educational equipment.
Support of the Twisungane widows cooperative
The hotel works with an association of widows, specifically in the provision of organic agricultural seeds that are not available locally. The organic produce is provided to the hotel and sold in the local markets.
Visit to Gisenyi Hospital
The staff pay regular visits to the local hospital, host seasonal events and support those patients who are not able to pay for their treatment.