Guest Comments - Nairobi Serena

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Guest Comments

If you are thinking about visiting the Nairobi Serena Hotel, you may like to hear what some of our previous guests have said about it. We will also be delighted to receive your own comments, which should be emailed to:

Amazing Staff

Your staff is amazing. While in Nairobi, my husband had an issue with the malaria pills resulting in a hospital stay for 2 days. On our return to the hotel (we were supposed to be out on Safari), you staff was wonderful. The bell man told my husband that he had prayed for him, and the man working in the pool side restaurant helped him to the buffet and back. My husband's birthday was celebrated by a bottle of champagne, cake and roses given by your staff. These efforts made a scary situation much better. I am very grateful???.thank you. 

- Sandi Bromagen,

Very pleasant stay

It was very pleasant to stay the first night in Kenya at your hotel. Thank You.

- Mr & Mrs Jorma/Aniitta/Paula Hannola,

Very impressed

Very impressed with the management and staff professionalism

- Mr & Mrs Afzal Ahmed,


I have been staying at Serena hotels for the past 20 years and I would like to congratulate you for the very high quality of your services. We stayed at the Serena Mombasa for 1 week and at the Nairobi Serena for just 1 night and we had a very nice time. Looking forward to my next stay. Kind regards, Rehana Ladak 

- Schwinninger Ladak Rehana,
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Nairobi, Kenya

GPS Coordinates:
Latitude:  -1.28750, Longitude:  36.81417
Tel: +254 732 124 000, +254 727 282 200/01/02

Fax: (+254) 20 2725184/2725250

Call: +254 732 123 333