Twende Safari - Mara Family Package

Spent a week at this hotel for Safari. It is such a beautiful place and so well kept. Staff is so friendly and makes you feel welcome. Chef Kennedy was so friendly and informative plus his food was delicious ; we Loved everything we ate. Christopher at the bar was so sweet and prepared every drink with such care and artistic touch!! This place is beautiful and their staff is like no other!! My husband missed breakfast one morning because he was not feeling well and they were very concerned and offering to bring food to room for him. Very loving staff! Will Love to come back to Kenya ( this was our first time) and stay here again!!
Beautiful people and country !!

As a Kenyan accompanied by my English husband, our first visit to Masai Mara was an unforgettable experience, and to describe the Mara Serena Lodge as merely superb or excellent would be an understatement. The journey from Radisson Blu Hotel to the Lodge was impeccable, and we were amazed by the exceptional service provided by our knowledgeable and articulate guide, Solomon Kamau (Explorer Kenya). The head chef, Kennedy, was highly attentive and went out of his way to ensure our culinary satisfaction, and the impeccable service of waiters Ian Gichuki (trainee) and Bernard O. Adek truly elevated our experience. We are deeply grateful to have crossed paths with such remarkable individuals and are truly appreciative of the lasting impact they've had on us. Thank you for helping my husband fall in love with Kenya.

We had a five day/four night stay at the Mara Serena Lodge and I have to say the staff made our stay very memorable indeed. Chef Kennedy and the team Bernard Adek, Ian Gichuki to name but two of the superb staff that met you with a smile and kind word each time you saw them. The rooms were excellent and very comfortable and location was second to none.

This is our third visit to the Mara Serena over a period of 15 years. The service remains consistently high. The rooms are small and quirky, but have all the amenities you require and are beautifully maintained by the very attentive housekeeping staff. During our two week safari we stayed at two other Serena properties at Sweetwaters and Lake Elementeita which were also superb. The view from the Mara Serena and the location in the Mara triangle is the reason we keep returning to this property instead of going to a tented camp elsewhere. The only reason for my four star review is that the food was not always very hot and since the dining room was enlarged the acoustics of the room made it extremely noisy, even though the hotel was not full. We resolved this problem by eating at the end of the food service. The menus at Serena hotels become a little repetitive if you are spending more than a couple of days at their properties. The only other comment I would make is about the pick up point for game drives. The area becomes very congested and if any clients are late it can cause everyone to be delayed due to the narrow road. It might be better for clients to walk the short distance to the car park.
Special thanks to Bernard in housekeeping and to the hilarious Agnes in the dining room.

Our family spent 4 days and 3 nights at Masai Mara National Reserve in Kenya, East Africa. Mara Serena Safari Lodge provided everything we needed for a wonderful visit to the wonders of Africa. Accommodations were excellent. Service was very good. Meals were outstanding. Our guide/driver was great. The safaris arranged by Serena presented the best of the Mara. Mid-day relaxation gave us the energy for the next safari