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AWARDS & ACCOLADES

Since debuting our first property over 40 years ago, Serena Hotels has been recognized by numerous travel publications and organizations for its service, designs, cultural experiences and sustainable tourism business practices. Please find our most recent awards and accolades below.

AFRICA

ECO Tourism Kenya Gold Eco-Rate Logo

ALL SERENA HOTEL’S CAMPS, LODGES & RESORT IN KENYA ARE GOLD-ECO RATED

29th October, Nairobi, Kenya…Four of seven properties within the Serena Hotels Kenya portfolio attained Gold-Eco Rating Certification after undergoing re-assessments of its Eco Tourism Kenya Certification that expired this year.

The in-depth biennial eco-audits this year resulted in Lake Elmenteita Serena Camp retaining its Gold Eco-Rating Certification, whilst Amboseli Serena Safari Lodge, Kilaguni Serena Safari Lodge and Serena Mountain Lodge moved from Silver to Gold Eco-Rating Certification.

Currently, the above mentioned properties including, Mombasa Serena Beach Resort & Spa, Mara Serena Safari Lodge, and Sweetwaters Serena Camp all stand in the ‘league’ of holding a Gold Eco-Rated Certification from Eco-Tourism Kenya. The Eco-Tourism Kenya Certification program is recognized by the Global Sustainable Tourism Council since 2016 and is at the same level with other international standards across the globe.

Logo of Travelers Choice 2021 at  Serena Hotels

SERENA HOTELS WINS 2021 TRIPADVISOR TRAVELERS’ CHOICE AWARD

Serena Hotel Properties Recognized Among Best in Africa, based on Outstanding 2021 Traveler/Diner Reviews.

Nairobi, Kenya – May 27th, 2021 – Serena Hotels today announced it has been recognized as a Travelers’ Choice award-winner for Africa based on a full year of TripAdvisor reviews, over the last 12 months. Award winners are known for consistently receiving great travelers’/diners feedback, placing them in the top 10% of hospitality businesses around the globe.

Mr. Mahmud Jan Mohamed, the Group Managing Director reiterated, “The guest's recognition via Trip Advisor is a great honor. We thank our guests for showing confidence in us and promise to continuously improve our product and service. We are also grateful to all our staff for working tirelessly to make our brand remain a premier hospitality brand in Africa.”

 The recognized properties are as below: 

Tanzania Kenya
  • Ngorongoro Serena Safari Lodge
  • Zanzibar Serena Hotel
  • Serengeti Serena Safari Lodge
  • Arusha Serena Hotel, Resort & Spa
  • Lake Manyara Serena Safari Lodge
  • Dar es Salaam Serena Hotel
  • Mara Serena Safari Lodge
  • Lake Elmenteita Serena Camp
  • Sweetwaters Serena Camp
  • Amboseli Serena Safari Lodge
  • Kilaguni Serena Safari Lodge

 

Rwanda  
  • Kigali Serena Hotel
  • Lake Kivu Serena Hotel
 
Logo of ECO Tourism Kenya Gold Eco-rate for Serena Hotels

SERENA HOTELS CAMPS IN KENYA RETAIN ECO-TOURISM GOLD CERTIFICATION

24th June, Nairobi, Kenya…the Serena Hotel’s Camp portfolio in Kenya that includes, Sweetwaters Serena Camp and Lake Elmenteita Serena Camp have retained their Gold Eco-Rating Certification by the Eco-Tourism Society of Kenya since year 2013 and 2015 respectively. The Certification program is recognized by the Global Sustainable Tourism Council since 2016 and is at the same level with other international standards across the globe.

Sweetwaters Serena Camp and Lake Elmenteita Serena Camp went through an in-depth biennial on-site audit that resulted in the Gold Eco-rating Certification. A ‘Gold Eco-rating’ is awarded to facilities that have shown innovation in responsible resource use, environmental conservation, community empowerment, cultural preservation and promotion and holistic business practices. Some of the notable projects both Camps were commended for but not limited to includes:

  • Trees planted by our guests, staff and the local community school children. Both camps have their own seedling nursery with efforts focused on reforestation while in the recent past, on agroforestry which includes the planting of fruit and herb trees. Whilst contributing towards reducing our carbon footprint, it is hoped that this will enhance food security in the long run.
  • Has made conscious efforts to reduce ‘single-use plastic’ through initiatives such as: transitioning to a replenishable large format of guest amenities that replaces the traditional single-use miniature bottled shampoo, shower gel and lotion; elimination of plastic straws; and transitioning to the use of glass mineral water bottles from single-use plastic mineral water bottles.
  • Lake Elmenteita Serena and Sweetwaters Serena both run on a grid-tied solar system and have solar water heating systems.
  • Supports and empowers the local community through the provision of employment, training, internships, priority towards sourcing of fresh food produce, sale of artefacts and handicrafts from the local community groups at the gift shops amongst others.
  • Water conservation is achieved through efficient laundry and kitchen washing process formulations and waste water recycling. Treated effluent water is re-used for irrigation and the excess effluent is let back into the environment.
  • Serena Clinics are in place at each property and accessible to guests, staff and the local community who receive free medical and wellness consultation.

Mr. Mahmud Jan Mohamed, Managing Director, Serena Hotels, says, “It is an honor to have our camps in Kenya retain this top-tier eco-rating certification that is recognized by the Global Sustainable Tourism Council. Despite the adverse effects of the pandemic, our daily interactions and business processes continue to be guided by various policies that focus on responsible business along our value chain so as to create shared value between our business and the eco-system within which we operate.”

The Eco-Tourism Kenya Certification places emphasis on standards for running sustainable travel and tourism businesses. The Gold Certification represents the highest level of standard that can be attained by a business as a result of the adoption of best practices in the use of tourism resources, working with local communities, and managing waste and emissions.

Grace Nderitu, CEO Eco-Tourism Kenya, says, “We applaud Serena Hotels for meeting eco-tourism standards to achieve the Gold Certification Rating. This certification is a true testament of how Serena Hotels is making remarkable continuous improvements to uphold sustainable tourism business practices.”

Click here to download the Press release

Africa's Leading Green Hotel World Travel Awards 2016 Logo

Africa's leading hotel brand

Kenya's Leading Business Hotel  World Travel Awards 2016 Logo

Kenya's leading business hotel

World travel Awards Winner 2019 Logo

Mozambique's Leading Hotel

Polana Serena Hotel

World travel Awards Winner 2019 Logo

Mozambique's Leading Hotel Suite

Presidential Suite, Polana Serena Hotel

World travel Awards Winner 2019 Logo

Rwanda's Leading Hotel

Kigali Serena Hotel

Logo of Travelers Choice 2021 at  Serena Hotels

SERENA HOTELS WINS 2021 TRIPADVISOR TRAVELERS’ CHOICE AWARD

Serena Hotel Properties Recognized Among Best in Africa, based on Outstanding 2021 Traveler/Diner Reviews.

Nairobi, Kenya – May 27th, 2021 – Serena Hotels today announced it has been recognized as a Travelers’ Choice award-winner for Africa based on a full year of TripAdvisor reviews, over the last 12 months. Award winners are known for consistently receiving great travelers’/diners feedback, placing them in the top 10% of hospitality businesses around the globe.

Mr. Mahmud Jan Mohamed, the Group Managing Director reiterated, “The guest's recognition via Trip Advisor is a great honor. We thank our guests for showing confidence in us and promise to continuously improve our product and service. We are also grateful to all our staff for working tirelessly to make our brand remain a premier hospitality brand in Africa.”

 The recognized properties are as below: 

Tanzania Kenya
  • Ngorongoro Serena Safari Lodge
  • Zanzibar Serena Hotel
  • Serengeti Serena Safari Lodge
  • Arusha Serena Hotel, Resort & Spa
  • Lake Manyara Serena Safari Lodge
  • Dar es Salaam Serena Hotel
  • Mara Serena Safari Lodge
  • Lake Elmenteita Serena Camp
  • Sweetwaters Serena Camp
  • Amboseli Serena Safari Lodge
  • Kilaguni Serena Safari Lodge

 

Rwanda  
  • Kigali Serena Hotel
  • Lake Kivu Serena Hotel
 
Rwanda's Leading Hotel  World Travel Awards 2016 Logo

Rwanda's leading hotel

Beverages served with an amazing view at Ngorongoro Serena

Top 100 Hotels in the World by Travel + Leisure

Ngorongoro Serena Safari Lodge recognized on the Travel + Leisure “Top 100 Hotels in the World”. Read more ....

Logo of Travelers Choice 2021 at  Serena Hotels

SERENA HOTELS WINS 2021 TRIPADVISOR TRAVELERS’ CHOICE AWARD

Serena Hotel Properties Recognized Among Best in Africa, based on Outstanding 2021 Traveler/Diner Reviews.

Nairobi, Kenya – May 27th, 2021 – Serena Hotels today announced it has been recognized as a Travelers’ Choice award-winner for Africa based on a full year of TripAdvisor reviews, over the last 12 months. Award winners are known for consistently receiving great travelers’/diners feedback, placing them in the top 10% of hospitality businesses around the globe.

Mr. Mahmud Jan Mohamed, the Group Managing Director reiterated, “The guest's recognition via Trip Advisor is a great honor. We thank our guests for showing confidence in us and promise to continuously improve our product and service. We are also grateful to all our staff for working tirelessly to make our brand remain a premier hospitality brand in Africa.”

 The recognized properties are as below: 

Tanzania

Ngorongoro Serena Safari Lodge
Zanzibar Serena Hotel
Serengeti Serena Safari Lodge
Arusha Serena Hotel, Resort & Spa
Lake Manyara Serena Safari Lodge
Dar es Salaam Serena Hotel

Kenya

Mara Serena Safari Lodge
Lake Elmenteita Serena Camp
Sweetwaters Serena Camp
Amboseli Serena Safari Lodge
Kilaguni Serena Safari Lodge

Rwanda

Kigali Serena Hotel
Lake Kivu Serena Hotel

Tripadvisor 2018 certificate
Excellence given to Serena Hotel

Certificate of Excellence

Arusha Serena Hotel, Resort & Spa

Tanzania's Leading  Hotel Brand World Travel Awards 2016 Logo

Tanzania's leading hotel

Tanzania's Leading Hotel suite -World Travel Awards 2016 Logo

Tanzania's leading hotel suite

Tanzania's Leading Hotel Bouqtiue World Travel Awards 2016 Logo

Tanzania's leading boutique hotel

Zanzibar's Leading Hotel-World Travel Awards 2016 Logo

Zanzibar's leading hotel

World Travel Awards 2019 Winner Logo

Kampala's Leading Hotel

Kampala Serena Hotel

World Travel Awards 2019 Winner Logo

Uganda's Leading Hotel Suite

Presidential Suite, Lake Victoria Serena Golf Resort & Spa

Africa's Leading Green Hotel-World Travel Awards 2016 Logo

Africa's leading green hotel

Uganda's Leading Hotel-World Travel Awards 2016 Logo

Uganda's leading hotel

Asia

Afghanistan's Leading Hotel World Travel Awards 2018 Logo

Afghanistan's Leading Hotel

Kabul Serena Hotel

Afghanistan's Leading Hotel World Travel Awards 2018 Logo

Afghanistan's Leading Hotel

EDGE Official Logo

EDGE - The Global Business Certification for Gender Equality

Serena Hotels, one of Pakistan’s leading hospitality companies, is now the first Company in Pakistan and the second hospitality company globally to obtain the Economic Dividends for Gender Equality (EDGE) Certification. As an EDGE certified company, Serena Hotels is now part of a group of almost 200 companies that are paving the way for gender equality in their workforce across five continents and representing 24 different industries.

EDGE is the leading global standard for gender equality, and the certification recognizes Serena Hotels’ global commitments to creating a workplace where men and women are respected and have equal opportunities to thrive and grow professionally.

Pakistan's Leading  Hotel-World Travel Awards 2018 Logo

Pakistan's Leading Hotel

Islamabad Serena Hotel

Tripadvisor 2018 certificate excellence given to Serena Hotels

Certificate of Excellence

Islamabad Serena Hotel 

Pakistan's Leading Hotel Suite-World Travel Awards 2017 Logo

Pakistan's Leading Hotel Suite

Pakistan's Leading Hotel -World Travel Awards 2017 Logo

Pakistan's Leading Hotel

Tajikistan's Leading Hotel -World Travel Awards 2018 Logo

Tajikistan's Leading Hotel

Dushanbe Serena Hotel

Tajikistan's Leading Hotel -World Travel Awards 2017 Logo

Tajikistan's Leading Hotel