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TRAVEL AGENTS

COMMITMENT TO SUSTAINABILITY

Serena Hotels values its business partners and travel agents across the world and it is for this very reason we have created a dedicated Serena web-page just for you.

This page will give you access to important information such as access to availability charts, fact sheets, hot news , featured blog of the month and so much more.  What’s more you can also engage us on our social media platforms.

We are committed to ensuring you remain pleased with our services and enjoy amazing and unforgettable  experiences with us.

We would love to hear from you and invite you to engage with us. Also should you wish to request for your contract rates or require any further information speak to us here.

Serena Hotels is COVID-19 Compliant

Serena Hotels has a long tradition of emphasizing cleanliness, safety and comfort in our guest rooms, public spaces and back of house operations as we understand that the health, safety and comfort of our guests, staff and partners remains of utmost importance. This principle accompanies us in this period of the coronavirus (COVID-19) worldwide pandemic. We have added to our already…

Serena Hotels has a long tradition of emphasizing cleanliness, safety and comfort in our guest rooms, public spaces and back of house operations as we understand that the health, safety and comfort of our guests, staff and partners remains of utmost importance.

This principle accompanies us in this period of the coronavirus (COVID-19) worldwide pandemic. We have added to our already rigorous cleaning and safety protocols the appropriate recommendations and compliance measures in line with the Ministry of Health and the World Health Organization requirements to prevent the spread of this virus.

This is a highlight of what our guests can expect at our properties:

Availability Charts

Serena Hotels Kenya, click here to download.

Serena Hotels Tanzania, click here to download.

Serena Hotels Kenya, click here to download.

Serena Hotels Tanzania, click here to download.

GLOBAL DISTRIBUTION SYSTEMS (GDS) CODES

UNIT
SABRE
AMADEUS
GALILEO
WORLDSPAN
Nairobi Serena Hotel
26098
NBO007
23914
6007
Serena Beach Hotel and Spa
102187
MBASER
92560
17000
Kigali Serena Hotel
WV101863
WVKGLSER
WV91662
WV17004
Lake Kivu Serena Hotel
WV 104004
WV GYI005
WV 99104
WV 17005
Kampala Serena Hotel
391484
EBB015
91591
6015
Dar-es-Salaam Serena Hotel
WV 059336
WV DARHHH
WV 83475
WV 22804
Zanzibar Serena Hotel
2354
ZNZZSI
88444
ZNZZS
Lake Victoria Serena
WV 105550
WV EBB368
WV 16377
WV 74368
Polana Serena Hotel
WV 054782
WV MPMPOL
WV 29727
WV 5126
Islamabad Serena Hotel
65087
ISB878
53157
1878
Dushanbe Serena Hotel
147752
DYU338
7543
76338

TOUR OPERATOR/TRAVEL AGENT QUERIES

ASIA

UAN: +92 51 111 133 133
F: +92 51 287 1091

* Mandatory Fields