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Mastercard: Serena Experiences

MasterCard: Adventure Holidays with Serena Hotels

For every two nights booked and paid for with a Mastercard, cardholders unlock complimentary experiences that elevate their stay, all at no extra charge.


City Hotels Room Upgrade: 

Enjoy a complimentary room upgrade to the next room level.

(City Hotels - Nairobi Serena Hotel, Kampala Serena Hotel, Kigali Serena Hotel, Dar es Salaam Serena Hotel, Polana Serena Hotel & Goma Serena Hotel)


City Hotels & Resorts Maisha Spa Discount:

Get a 20% discount on Maisha Coffee Scrub, Maisha Foot Therapy, and Maisha Aromatherapy treatments.


Lake Side Breakfast at the Lake Elmenteita Serena Camp:
Start your day with an unforgettable morning by enjoying a picturesque breakfast by the lake’s shores. Upon arrival, you'll be greeted with a glass of bubbly, setting the tone for a delightful experience. Enjoy a hearty English breakfast with your choice of eggs or pancakes while taking in the serene beauty of the lake and its charming lesser flamingos. All these at no additional cost.


Night Game Drive at Sweetwaters Serena Camp:

Diverging from the typical game reserve experience, a visit to this camp will include a night game drive, unveiling a world shrouded in darkness. As lions and leopards come alive after sunset, the thrill of encountering these elusive predators intensifies, promising an unforgettable adventure filled with unique nocturnal wildlife sightings.


Lion Rock Breakfast at Kilaguni Serena Safari Lodge:

Begin your day with a captivating game drive to Lion Rock, a striking volcanic formation offering stunning wilderness views. At the summit, savor a delightful full English breakfast amidst the distinctive landscape of Tsavo West National Park. 


Hippo Pool Breakfast at Mara Serena Safari Lodge:

Embark on your day with a thrilling morning safari, then brace yourself for a charming surprise— You will be received with greetings from a Maasai Warrior who will serve you a glass of bubbly, followed by leisurely sipping on custom-brewed African coffee or tea. As you admire the herd of hippos, anticipate the preparation of your English Breakfast. 


Barbeque Bush Dinner - Amboseli Serena Safari Lodge:

Savour six courses of freshly prepared barbecue delights while surrounded by the wild beauty of the bush. Enjoy mesmerizing performances by Maasai dancers as you dine, blending culture, cuisine, and wildlife into a truly unforgettable adventure.


To become a Serena Prestige Club Member - CLICK HERE to enrol.


*The offer excludes transfers to and from the camps & lodges, park fees, and conservancy fees.

*Terms and conditions apply

Wonderful relaxing spot

The Maisha Spa is a wonderful relaxing spot tucked in the corner of the Kigali Serena Hotel. It's very soothing to simply lie on the spa's private veranda overlooking the pool. The sound of the waterfall is super relaxing...
The steam and plunge pool are fabulous and - to top it all - I had the most incredible massage courtesy of Anna! It was without doubt the best massage I have ever had.
The Spa is open to hotel residents and the public. If you are a member of the hotel's gym, or you're a hotel guest, you automatically get discounts at Maisha.

Charlotte, Beauvoisin Diary of a Muzungu, Kampala, Uganda Charlotte Beauvoisin Diary of a Muzungu Kampala, Uganda 14 Dec, 2022

Fabulous Experience - Highly Recommend

What a beautiful hotel. The whole experience: the service, the rooms, the pool and spa, the breakfast buffet were all top notch. We’d like to especially thank deputy manager Duncan Lewa for making our stay extra special. Highly recommend.

tuliphillgang, tuliphillgang 17 Jan, 2023

Very nice hotel

The hotel staff were very accommodating and friendly…..the food was great. The pool area was beautiful and everything was clean and well groomed. We felt very taken care of…. Accommodations were clean

Debbi, C, Detroit, United States Of America Debbi C Detroit, United States Of America 17 Feb, 2023

Beautiful comfortable hotel in city center

Beautiful comfortable hotel in city center. We were on organized tour to the Gorilla trekking are and this was our arrival and e=departure hotel. Restaurant is buffet and wonderful. Staff is very friendly. Entrance secure with metal detector convenient drop off. Close to many places.

Mike , Jenny, Onalaska, Wisconsin, United States of America Mike Jenny Onalaska, Wisconsin, United States of America 22 Nov, 2022

Breakfast buffet to die for

This is hands down the best hotel in town. Their breakfast buffet is to die for and their tandoori style chicken is absolutely amazing. Don’t forget to try a tree tomato!

Hamza, Cherkaoui, Hamza Cherkaoui 15 May, 2023

Stayed longer than I had planned

The pool, gym,room and staff. I stayed a long time, much longer than planned, and the facilities and services were first class. WIFI superb.

Stephen, United Kingdom Stephen United Kingdom 19 May, 2023