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Prestige Cityscape

Discount Delights, Rewarding Returns!

Embark on a journey of unforgettable moments with our Prestige Loyalty Card, where each swipe opens the door to crafting cherished memories and extraordinary adventures.

Tiered Discounts:

Classic Membership: 10% off

Gold Membership: 12.5% off

Paltinum Membership: 15% off

In elevating your dining experience, every Gold and Platinum card holders can enjoy a 7.5% discount on all food and beverages.

Terms & Conditions:

1. Prestige Membership number to be provided during the booking process and upon check-in for verification. *If not a member, the applicable Best Available Rate for dates booked at the respective hotel, will apply.

2. Discounts applicable on every online accommodation booking done via the Serena website

3. Offer applicable for bookings done for our Serena Africa city hotels that include; Nairobi Serena Hotel, Kampala Serena Hotel, Kigali Serena Hotel, Dar es Salaam Serena Hotel & Goma Serena Hotel.

Earn, Redeem, Experience with Serena Prestige Club.


Fantastic accommodation, food and service

We have been visiting the Nairobi Serena for 22 years and are delighted that it’s still as superb . Checkin faultless and friendly, rooms spotless and everything you need. Extra bed in room no problem, great wine and mini bar.
Breakfast and dinner delicious, superb cocktails and enjoyed the bands. Would love to hear done African bands too. All areas beautifully cared for and we love the pool area, gym and spa.
It’s wonderful that Joshua on the door, Boaz the wonderful Porter and Peter the lifeguard remember us from 22 years ago. Made our stay extra special. We look forward to returning!

Ruth, O, London, United Kingdom Ruth O London, United Kingdom 14 Jan, 2023

Highly recommended!

Definetly one of the best hotels I have been. Super friendly and effective stuff. Very good bar and restaurant. The rooms are big and clean. There is nothing for improvement... Its just too good. We will come again...

Pero, J, Mexico City, Mexico Pero J Mexico City, Mexico 29 Oct, 2022

Fantastic experience at Serena

Outstanding hotel, fainting the old history of the hotel, but luxorious and renowed very stylish. The staff is absolute professional and atmosphere is just fantastic. Many local businesspersons and company executives having meetings etc. at the hotel, so "dresscode" may be considered. You have everything what you can imagine there at the premises. Just go and relax or have business affairs!

Jan-Markus, H, Jyväskylä, Finland Jan-Markus H Jyväskylä, Finland 09 Dec, 2022

Beautiful decor, comfortable beds, and gluten free dining

This was our first night in Kenya and we'd had a rough flight over. It was lovely to arrive at this beautiful hotel. It was a relief to get up to the rooms and find them spacious and comfortable. We were able to get cleaned up and get in a nap before an afternoon outing. The amenities were plentiful,&hellip

Godmotheress, Bowie, Maryland Godmotheress Bowie, Maryland 01 Feb, 2020