Untamed Adventures with Serena Hotels

The experience was wonderful from the staff at the front office to the ones at the restaurant. Don't forget the food was awesome and delicious. The room very clean and comfy. I would always recommend our clients and friends to the hotel anytime. Thanks to the GM and the team.

Nairobi Serena is a gem. Staff and the hospitality was out of this world. They make sure your stay is as comfortable as can be. They always go out of their way to accommodate you. Their restaurant service was exceptional.

We recently stayed at the Serena Nairobi with our family of five (two energetic youngsters and a teenager) and it was our home base at both the start and finish of our Kenya trip. The hotel's classic colonial design, beautifully blended with authentic African decor, feels calm and comfortable. Our adjoining rooms were spotless and comfy, which is a big plus when you're traveling with a crew. Plus, the location was super convenient, offering easy access to the expressway and getting around Nairobi (get a chauffeur service). The kids loved the pool and gym, but the real highlight for them was the buffet with a great variety, from fresh fruit to a great mix of local and British fare. There are also lots of nooks indoors or by the pool to enjoy drinks and snacks. But honestly, what truly made our stay were the people. We were so grateful for all the help from Alex, Priscah, Calvin Momanyi, Augustus, Jennifer, and Ann at the front desk—they were all fantastic. Irene Kilesi from Guest Relations was incredibly thoughtful and always checked in on us, which we really appreciated. And Robert Onyango at Concierge was a lifesaver with all our planning questions (and helping print boarding passes). Ambrose Ndambuki made mealtimes a breeze, and Carol from the bakery whipped up some seriously delicious treats. Finally, Angellah Machayo, Boniface Kyalo, and Makau at the bar created such a relaxed and welcoming atmosphere. All in all, it was a genuinely pleasant and easy stay, perfectly suited for a traveling with family. We'll definitely return.

I was the logistics lead for a global encounter camp in Nairobi and we planned to lock Serena Nairobi for accomodation of 100 participants and staffs members from around the world for 20 days. It was such a wise and thoughtful decision and we never for a moment regretted it. Serena Nairobi treated each and every participant with so much respect and dignity. They also allowed us to use their ball rooms for our sessions. The food was spot on with timely snacks. The chef was so so considerate with all our requests , be it allergies or choices. The whole staff of Nairobi Serena is our friend now. We had tears leaving the place. We hope to see them again with another batch of people from around the world. Special thanks to Elizebeth, Loice and the chef, who literally answered all our calls and entertained us so well and listened patiently. Thank you so much to all the Serena team. Bravo

Nairobi Serena Hotel is truly one of those gems in the city that never disappoints. Whether you're looking to enjoy a quiet romantic evening, a classy hangout with friends, or a wholesome family outing, Serena delivers every time. The ambiance is elegant and serene, with lush gardens, beautiful interiors, and a warm, welcoming staff that makes you feel right at home. One of the highlights is the live music—smooth, soulful, and perfectly curated to elevate your evening without overpowering your conversations. The food and drinks are top-notch, and there’s something for every palate. Whether you're just stopping by for a glass of wine or planning a full dinner, the quality remains consistent. It’s the kind of place where memories are made—perfect for special occasions or just a spontaneous night out. Highly recommend it!

Positive: It was the best hotel experience in my whole life! Safari taken to a new level of comfort - when animals come right to you. We saw all kind of animals coming to the lake - zebras, antipopes, elephants, buffalo, giraffes, monkeys, even a lioness! All from the comfort of our balcony and the restaurant. We have been so amazed! Cherry on top, one evening we heard and then saw an elephant eating a bush right under our balcony. Also, this is one of the most comfortable hotels/safari experiences to get to from Nairobi. We took a luxurious train from Nairobi Terminus (about 3 hours), and then 1 hour hotel shuttle through the park. Staff, food, rooms, amenities - everything was on top. Thank you so much for this beautiful weekend, one of the best in my life!. Negative: Nothing, it was absolutely perfect and magical!.

We stayed at Serena Nairobi for a day after our safari in Tanzania and Kenya. It’s a secure, friendly hotel with clean, comfortable rooms. The staff were welcoming and full of smiles — such a nice atmosphere after traveling. Great amenities too: pool, spa, gym, restaurant/bar, and a gift shop. Only about 25 minutes from the airport, so very convenient. Serena hotels continue to deliver quality and consistency.