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This was my second visit to Kampala Serena on my way to Queen Elizabeth Park and not much has changed. Friendly staff made it all, most of whom are known to me. Food was delicious and the grounds were well manicured.

It was only a night but I wouldn't hesitate to pass by the hotel again in my upcoming visit to Ssese Island.

_Serena have a good customer care service
_Elegant rooms for rest
_Accommodation is designed to meet the needs of corporate and leisure travellers.
_Its swimming pool are durable, maintenance and have a smooth surface.
_The environment is very welcoming,tress that are for refreshment.

We introduced new couples to our favorite getaway spot this weekend, and they said - more than once - that we gave them a new favorite destination for time away from busy jobs and schedules. Best pool in Uganda and always clean; great food, outstanding service, wonderful rooms, perfect weekend!

I stayed here twice in March 2024 while travelling on business. Employees are very friendly. The rooms are traditional and quite old but have a nice African feel. The breakfast was great. Would definitely stay here again. Check-in and check-out was always smooth and easy. No complaints at all.

The ambience in the breakfast area at the Serena is just amazing! The nature sounds from the water falls, the pond with water lily and croaking frogs, the tweeting little birds. And this is before you get to the bountiful spread. Yes the value for money for a drop in customer is an open question especially for a senior citizen with disciplined palate but then again perhaps that senior citizen will not quibble over a few thousand shillings.