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Prestige Cityscape

Discount Delights, Rewarding Returns!

Embark on a journey of unforgettable moments with our Prestige Loyalty Card, where each swipe opens the door to crafting cherished memories and extraordinary adventures.

Tiered Discounts:

Classic Membership: 10% off

Gold Membership: 12.5% off

Paltinum Membership: 15% off

In elevating your dining experience, every Gold and Platinum card holders can enjoy a 7.5% discount on all food and beverages.

Terms & Conditions:

1. Prestige Membership number to be provided during the booking process and upon check-in for verification. *If not a member, the applicable Best Available Rate for dates booked at the respective hotel, will apply.

2. Discounts applicable on every online accommodation booking done via the Serena website

3. Offer applicable for bookings done for our Serena Africa city hotels that include; Nairobi Serena Hotel, Kampala Serena Hotel, Kigali Serena Hotel, Dar es Salaam Serena Hotel & Goma Serena Hotel.

Earn, Redeem, Experience with Serena Prestige Club.


Beauty and the Beast!

The Serena is definitely a very nice high-end hotel. The rooms were clean and spacious, and the staff is amazing! Prossie at the breakfast buffet was delightful and greeted us with a smile every morning. The grounds are beautifully kept, with fountains and waterfalls. Two reasons I didn't give it a five star:
1-The service is way too slow, room service was actually quicker than ordering at the table! your best option is the buffet all the time, which will cost you especially if you don't have a big appetite.
2-I experienced a weird kind of discrimination at the security gate that I can't quite put a name to-everytime there was a "muzungu" (White person) in the vehicle we were waved through with hearty smiles and words of welcome. When it was just me(I'm a black Ugandan) or another national, the car was stopped, every door opened, the car was searched, we had to get out, get sprayed down with disinfectant, and photos were taken with the little device-EVERY SINGLE TIME!! Please. treat ALL your guests with respect!!

Charlie B, Charlie B 20 Jul, 2022

Excellent Location and Service

We stayed here for a couple of days when we first arrived in Uganda. About 40 minutes from Entebbe airport. Beautifully decorated, elegant lobby and rooms. Great service, large comfortable rooms, and food was excellent in the various restaurants. The perfect place to begin our visit to Uganda.

AndyouandI, New York, AndyouandI New York, 23 Jul, 2022

Vibrant Africa tour with Sri Sri Ravi Shankar

Thank you Serena hotel , and Art of living Uganda for 10/10 hospitality and welcome and comfort. The staff were impeccably and efficient. We were well catered for as vegetarians. We had the most memorable time❤

Vijaylakshmi, Sewnarain, Vijaylakshmi Sewnarain 23 Aug, 2022